Just as the spread of COVID-19 was gaining momentum, Anthem launched a virtual care app, Sydney Care. Find out how Foxbox Digital collaborated with the Sydney Care team as the lead mobile app development partner.

How We Helped Anthem Launch a Mobile Telehealth Product During a Pandemic

On January 1st, 2020, just as the spread of COVID-19 was gaining momentum, Anthem, Inc., a leading health benefits company that serves over 110 million people through their affiliated companies, launched a virtual care app, 

Foxbox Digital collaborated with the Sydney Care team as the lead mobile app development partner, because of Foxbox’s experience and deep knowledge of 

Sydney Care, available on iOS and Android, utilizes AI-driven guidance to empower users to assess their symptoms and then choose the virtual care option that’s best for them. Additionally, through its COVID-19 Resource Center, Sydney Care provides an end-to-end solution that helps employees more safely return to the workplace.

“We built a solution that some of our customers have reviewed as being ‘life-changing.’ The ability to address health issues without physically going to a doctor, and in the comfort of their own home, is a rewarding experience to be part of, and we continue to see the growing impact of our telehealth platform.”
- Plamen Petrov, Ph.D., Vice President, Exponential Technologies, Anthem, Inc.

In 2020, Sydney Care was downloaded over 260,000 times, while thousands of users continue to utilize the application daily to diagnose symptoms and seek guidance for their health conditions from a device that lives in their pockets. Additionally, over 41,000 people have assessed their COVID-19 symptoms using Sydney Care.

The pandemic has forced many professionals to work from home and prevented critical care for many non-COVID patients. Sydney Care became a desired application for many people who needed preventative care, and also consumers with chronic illnesses.

“I was able to quickly chat with a doctor this afternoon about allergies and pick up my prescription within an hour. This beat taking 3-hours out of my workday, fighting traffic, and sitting in a waiting room (especially right now during a pandemic) to see a doctor. I found a new way to do health care,”
- jscrmil1, 04/14/2020 iOS App Store

A Delightful Mobile Experience (Built in React Native)

As the React Native mobile development experts, we interacted with Anthem’s Product, UX, Business, Integration, Authentication, Backend Development, and Security teams to build both iOS and Android native applications, using a single React Native codebase.

React Native allowed us to develop one app that works natively on iOS and Android instead of building two separate apps with disconnected codebases. Using React Native as the programming language enabled Anthem to streamline development and maintenance costs while still creating a stellar mobile consumer experience.

Through our collaboration and contributions, we delivered these core features and benefits:

Integrated Video and Chat for Virtual Doctor Visits

: Chat in real-time over video and text with healthcare providers.

:This triage functionality in the app allows a seamless experience for consumers to check their symptoms and get personalized guidance.

:A login-less experience for existing customers, as well as integration with other insurance providers.

: All of the technical enterprise security protocols needed without sacrificing the experience for the consumer.

: The ability to pay via credit, debit, or via insurance provider, all within the app.

A COVID-19 Return to Workplace Solution Built in 10 days

As Covid-19 started growing, we quickly pivoted along with Anthem’s product and design teams to develop an 

AI-powered Covid-19 daily-check in solution

 that helps protect workers by keeping potentially infected employees away from the workplace.

We developed the front-end and back-end of this new functionality and published on both app stores (iOS and Android) within 10 days—in addition to a previously-created COVID-19 assessment solution. This service is currently being used by many large organizations, some with 30,000+ employees, and more partnerships to come.

Better Healthcare Experiences Start with a Seamless Digital Experience

Together, with the partnership of Anthem’s robust global design, product, and integrated teams, we assisted in the development of an easy-to-use, direct-to-consumer mobile telehealth solution. With the added complexity of working within an enterprise environment, we continued to be flexible and agile in our approach of acting like a startup within an enterprise.

We’re honored to work alongside a leader in healthcare and innovation.

“They are professionals, talented, smart. They are committed, with a very strong core team. They owned the problem."
- Elliott Torres, Staff VP, AI and Architecture

Agile empowers businesses to rapidly identify and respond to new ideas. Living through a pandemic has proved these innovation techniques to be more important than ever. Learn how you can support this vital process.

How You Can Empower Innovation by Becoming an Advocate for Your Agile Development Team

Living through a pandemic has shown us that businesses need to be flexible and resilient to thrive in this new era of business. In a time when so much is uncertain, businesses must be willing and able to constantly adapt to changing circumstances.

Agile provides an execution framework for accomplishing exactly that. By taking people out of their functional silos and placing them in customer-focused multidisciplinary teams, the agile approach allows businesses to rapidly identify and respond to new ideas.

Even those outside of the agile development team have an important role to play in supporting agile at their organization. We will examine how leadership can act as advocates to the agile development team, and therefore empower growth and innovation.

To start, let's review the difference between agile and traditional (waterfall) methodologies for project management.

Waterfall works well for linear projects where the team knows exactly what they need to do to get the job done. The traditional command and control, sequential “do this then that” approach.

On the other hand, agile works well for dynamic projects focused on new ideas and innovation, where multidisciplinary teams uncover unknowns and need to learn and adapt to rapidly changing circumstances to create the best possible outcome.

 It is the practice that enables organizations to act on their new ideas.
- Tim Brown, IDEO CEO

What Makes Agile Adoption So Challenging?

Moving from a more traditional waterfall, command and control approach, to agile isn’t an easy task. The most common reason why agile adoption fails is because company leadership is not fully bought into the process.

Successful agile software development requires an openness to address unknowns via an interactive process of 

 Leadership must understand the importance of innovation as it pertains to company growth, and learn to overcome their fear of change so the business can progress and evolve.

If the organization does not support the team in experimentation, the team will not be empowered to practice true agile.

Empowering Growth and Innovation Through Agile Development

For agile to be truly successful, it is essential that business leaders become agile advocates. This means they are not only bought into the idea that agile will provide better outcomes, but they actively support their team to by paving the way for them to succeed.

Here are ways that business leaders can support their agile development team, and therefore empower growth and innovation.

Recognizing problems help us improve and grow. The best agile teams take failures and turn them into learning experiences and successes.

While “fail fast” is a philosophy commonly associated with agile, what agile really allows teams to do is “learn fast.”

 Without making missteps, the team will not have the opportunity to learn where they can improve.

This can be scary for leaders that are not used to an agile environment. However, when agile teams are able to overcome small failures, they learn how to prevent larger ones in the long run.

Trust the Team to Make Their Own Decisions

Agile teams need the ability to work quickly and address unknowns when they arise. Long bureaucratic approval processes can become significant roadblocks in allowing teams to access the tools that they need to innovate.

In order for teams to capture opportunities, they need to be able to act autonomously.

 This requires full trust from the organization that teams are experts in their own domain. With this trust, teams will be empowered to optimize processes as well as ask for, modify, and use the tools they need to create the best possible work.

Understand the Difference Between Capacity and Throughput

Focusing on throughput means that the emphasis is put on how much a team is producing, and not how much each individual member is working.

By not forcing each team member to constantly perform at their maximum capacity, they have more time available to support each other and solve problems when they arise.

Efficiency is often lost when trying to do too much.

 The most important thing should always be the outcomes the team is delivering as a whole.

Commit to Stability to Achieve Innovation

In order for the team to focus on impact and delivery, the organization should prevent them from experiencing instability or shock. 

Distractions are a threat to the productiveness of the team and can prompt counterproductive coping behaviors and poor decisions.

The organization as a whole needs to be educated on agile so that they also understand when their own actions can be detrimental to company innovation.

Successful agile development is contingent on 

 from all levels of an organization. When an agile team is empowered to explore unknowns, the product becomes more innovative and 

better serves the user and the organization as a whole.

If you want to learn more, here are some helpful resources:

Leading agile transformation: The new capabilities leaders need to build 21st-century organizations

New Requirements For Agile Leadership: How To Lead Differently For Agile Success

To Build an Agile Team, Commit to Organizational Stability

We have some exciting news: Foxbox Digital has a new website. But most importantly, we’ve upgraded our service offerings to better communicate how we help clients in 2021 and beyond. Read on to learn more.

Introducing the New Foxbox Digital — It’s All About Impact

When visiting family during the holidays, you know how you get the question: “So, what do you do for a living?” It’s like clockwork, the same question every year.

But I don’t blame families for asking that question since, for startup founders or anyone building a business, that answer can drastically change every year. And with the 2020 we all just had, it’s a valid question.

So, to get to our news: Foxbox Digital has a new website. But most importantly, we’re upgrading and communicating how we’re helping our clients in 2021 and beyond.

And now it’s time for us to answer the question my family asks me every year:

What Does Foxbox Actually Do for a Living?

We're no longer just a React Native/Engineering shop.

When we started in 2018, our value proposition was simple: We are 

 who can do it for less. And at that time, that was exactly what we did. If you needed React Native programmers, you called Foxbox.

As we grew, we started to acquire more clients up the value chain, including clients who had bigger problems than needing a few engineers to build something. Through this evolution, our team and the diversity of our skillsets evolved as well. Also, it changed how we work and the value proposition for our clients. 

We are now aligned on the impact we make on the client, not just the software built.

We hired more engineers that aren’t React Native experts, and we hired Solution Architects with experience in a wide variety of technologies. Lastly, we hired Senior Product Managers that had experience navigating the complexities of the enterprise and mid-market companies, as well as experience with different types of technologies.

We are integral partners on digital transformation initiatives.

While trying not to fall into the buzzword trap like many others, we are part of our clients' digital transformation efforts. This recent 

 was exactly that: Digital Transformation. And we were an integral part of that initiative.

Our team has really stepped up to be critical members of companies accelerating their Digital efforts. We’ve had the wonderful opportunity to work on initiatives that drive real change within organizations. We are proud of that.

We’ve Expanded and Clearly Defined Our Service Areas

After a LOT of internal debate, here is how we are breaking up our core services. We believe these skillsets represents who we are and give us the best chance to help our clients succeed.

Our three core service areas (simplified) are:

 Product Design and Engineering across Mobile, Web, and eCommerce with React Native, Elixir, and more.

 Product Strategy and Technical Advisory.

 Cloud Computing, Infrastructure, Data, and AI.

In addition to product & engineering, we’ve always done strategy & advisory work too, but we never really called it out on any of our marketing materials or sales decks. It’s just something we did naturally.

Also, we are placing more skillset emphasis on cloud computing. At one point, I thought cloud was simply another buzzword. I was wrong. It’s becoming the core foundation of growing companies and legacy incumbents.

Utilizing cloud infrastructures along with native data and analytics tools makes sense for many companies. It’s all about impact, and investing in the cloud is the best way toward building long-term impact.

Our last redesign was actually 18 months ago. This honestly feels like it happened many years ago. When I looked up our last post, I couldn’t believe it was published in June 2019.

Coming up with a message at the top was a lot more difficult than I thought it would be. I wanted it to be bold and differentiated. We went through several variations, and in the end, we thought 

 best represents who we are and how we can help our clients.

And to be honest with you, it’s the truth. We know how to get it done at critical times on complex projects. There is no one better than us at it.

More focus on client case studies and testimonials. 

Great things happen when you acquire more clients and do more projects: You have more ways of showing your work :)

We picked the select projects we thought created the biggest impact in 2020, and we showcased them.

We moved our core beliefs to the front page. 

It’s who we are, and we thought it was important for that to be on the front page.

As always, thank you for reading. I genuinely appreciate it. 2020 was one of the craziest years by far, and here is to hoping that 2021 is one of the best years for all of us!

We get it done.

Solve the Right Problem with the Right Team.

Product & Engineering

Strategy & Advisory

Cloud & Data

Less Chaos. More Impact.

Move Purposely.

Start your digital journey today.

Insights