Managed Product Maintenance
Foxbox is on it
Often before you’re even aware of what “it” is. Our Product Maintenance teams work proactively, meticulously and tirelessly to do two things: Keep your customers happy and your team’s energy focused on anything but fixing bugs.
Proactive Maintenance
Serve your customers, improve performance and protect your team’s ability to build what’s next.
- Function & Performance Monitoring
- Issue Resolution & Bug Fixes
- Stability & Security Updates
- Automated Testing
Predictable Support
Our teams actively fix bugs, communicate changes and even handle one-off requests. No fire drills necessary.
- One-off request responses
- Documentation
- Dedicated Point of Contact
Peace of Mind
Clear protocol, an uncapped number of requests and a fixed monthly fee means you sleep better at night.
- Consistent Resolution Times
- Weekly Status Meetings
- Pay Down Technical Debt
Versapay's Mobile Strategy
Versapay's Cash Application allows delivery drivers and sales people the ability to process paper checks with their phones.
Problem: The Versapay team struggled to overcome a critical obstacle: ever-changing iOS requirements and competing priorities were outpacing their ability to keep the app performing at a high level.
Solution: Foxbox implemented CI/CD automation, chewed up the backlog of tech debt, and proactively handled errors.
Results: We've transformed how Versapay serves customers and improved customer satisfaction (99.32% success rate). We've improved the release cycle from two months to two weeks and from 3.5 hours to 30 minutes.
DOUG HATHAWAY, VP OF ENGINEERING, VERSAPAY“They’ve required zero hand holding from day one. It feels like a true partnership.”